Hello!
Make yourself at home and enjoy our beautiful island. Here you’ll find out everything you need to know to make your stay as smooth as possible.
We appreciate your preference. If you have any queries do not hesitate to get in touch with us.
Hotel Manager,
Bruno Pereira
Activities
PLEASE CONTACT THE FRONT DESK.
WE ARE HAPPY TO ASSIST YOU WITH RECOMMENDATIONS AND BOOKINGS.
Ar Conditioning
ALL OUR ROOMS ARE EQUIPPED WITH ADJUSTABLE AIR CONDITIONING.
Allergies
PLEASE ADVISE THE FRONT DESK IN CASE YOU HAVE ANY ALLERGIES.
Amenities
SUPERIOR AMENITIES
+ TOOTHPASTE KIT
+ BLADE & SHAVING GEL
+ NAIL FILE & CLEANING KIT
CONFORT AMENITIES
+ “CLEAN SHOE” STRIP
+ THIMBLE
+ SEWING KIT
OFFICE AMENITIES
+ PENCIL/PEN, PAPER AND AN ENVELOPE.
PLEASE CONTACT THE FRONT DESK. SUBJECT TO AVAILABILITY. NO COSTS ASSOCIATED.
Babysitting
THIS SERVICE IS PERFORMED BY AN EXTERNAL PERSON. OUR HOTEL IS NOT RESPONSIBLE FOR ANY AVAILABILITY/PRICES.
FOR MORE INFORMATIONS AND BOOKINGS, PLEASE CONTACT THE FRONT DESK.
Bar
OPEN EVERY DAY FROM 7:30AM TO 11:30PM.
PLEASE CONTACT THE FRONT DESK FOR MORE INFORMATION.
Birthday Pack
CELEBRATE YOUR DAY IN A SPECIAL WAY WITH A LITTLE TREAT. CONTACT THE FRONT DESK.
BIRTHDAY CAKE (SPONGE CAKE WITH SWEET EGG FILLING AND CHANTILLY COVERING, OR CHOCOLATE CAKE).
CHILD: COST OF 20€ (CAKE + GUMMIES).
FAMILY (2-4 PERSONS): COST OF 20€.
Breakfast
EVERY DAY BETWEEN 7:30AM AND 10:30AM.
IF YOU WISH TO HAVE BREAKFAST IN YOUR ACCOMMODATION, PLEASE INFORM US UNTIL 10AM ON THE SAME DAY (*ADICIONAL COST).
*BREAKFAST IN THE ROOM – 10€ PER PERSON.
*BREAKFAST IN THE APARTMENT – 20€ PER PERSON. FOR MORE INFORMATIONS, PLEASE CONTACT THE FRONT DESK.
Business center
ON THE FIRST FLOOR THERE IS A COMPUTER WITH INTERNET ACCESS AND INFORMATION ABOUT EVERYTHING YOU CAN DO ON THE ISLAND.
Calls
EXTERNAL – NATIONAL
DIAL THE CONTACT NUMBER. ASSOCIATED COSTS.
EXTERNAL – INTERNATIONAL
DIAL THE COUNTRY CODE AND CONTACT NUMBER. ASSOCIATED COSTS.
INTERNAL
PLEASE CONTACT THE FRONT DESK.
Check In & Check Out
CHECK-IN IS FROM 3PM.
CHECK-OUT IS UNTIL 11AM.
Cleaning
ALL OUR ACCOMMODATIONS ARE CLEANED DAILY. IF YOU NEED EXTRA CLEANING, PLEASE CONTACT THE FRONT DESK.
Complaints book
THERE IS A COMPLAINT BOOK AT THE FRONT DESK.
Contacts
THERE IS A COMPLAINT BOOK AT THE FRONT DESK.
DIAL 1250 ON THE TELEPHONE AND OUR FRONT DESK TEAM WILL BE READY TO HELP YOU. YOU CAN ALSO CONSULT ALL OUR HOTEL CONTACTS ON THE COVER OF THIS BOOKLET.
Correspondence
PLEASE CONTACT THE FRONT DESK.
Credit cards
ARE ACCEPTED AT THE FRONT DESK.
Daily Newspapers
CHECK OUT DAILY REGIONAL NEWSPAPERS AT THE FRONT DESK.
Do not disturb
PUT THE DO NOT DISTURB SIGN OUTSIDE OF YOUR DOOR SO THAT OUR TEAM CAN BE NOTIFIED.
IF YOU WISH TO REMAIN AS NA INCOGNITO CLIENT OR DO NOT WISH TO RECEIVE EXTERNAL CALLS, PLEASE INFORM THE FRONT DESK.
Doctor
IF YOU NEED A DOCTOR, PLEASE CONTACT THE FRONT DESK.
Electrical outlets
230 V – THE SOCKETS IN THE BATHROOM ONLY ALLOW THE USE OF THE ELECTRIC SHAVER.
IF YOU NEED AN ADAPTER PLEASE CONTACT THE FRONT DESK. SUBJECT TO AVAILABILITY.
Emergency
NATIONAL EMERGENCY NUMBER: 112
IN CASE OF EMERGENCY, ACCIDENT OR FIRE, KEEP CALM AND CONTACT THE FRONT DESK IMMEDIATELY. FOLLOW THE EMERGENCY EXIT SIGNS.
Environment
HELP PROTECT THE ENVIRONMENT!
FOR TRANSPORTATION AND LUGGAGE STORAGE, PLEASE CONTACT THE FRONT DESK.
SHEETS / TOWELS WILL BE REPLACED EVERY 3 DAYS. OTHERWISE, PLEASE INFORM THE FRONT DESK.
WATER IS ONE OF OUR MOST VALUABLE RESOURCES. PLEASE USE IT WISELY.
MAKE AN EFFICIENT USE OF POWER BY TURNING OFF THE TV, LIGHTS AND AIR CONDITIONING WHEN NOT IN USE.
Extra beds / Cots
THE HOTEL DISPOSES OF EXTRA BEDS AND BABY COTS. SUBJECT TO AVAILABILITY.
BABY COT – NO COSTS ASSOCIATED.
EXTRA BED – COST OF 30€ PER DAY.
Front Desk
OUR TEAM IS 24 HOURS AT YOUR DISPOSAL. PLEASE DIAL 1250 ON YOUR ROOM TELEPHONE.
Gym
THE HOTEL HAS NA EXTERNAL PARTNERSHIP WITH A GYM. FOR MORE INFORMATIONS PLEASE CONTACT THE FRONT DESK.
Hairdryer
ALL THE ACCOMMODATION BATHROOMS HAVE A HAIR DRYER.
Housekeeping
PLEASE CONTACT THE FRONT DESK.
Internet
FREE WI-FI AVAILABLE THROUGHOUT THE HOTEL. PLEASE CONTACT THE FRONT DESK TO OBTAIN THE PASSWORD.
Laundry
IF YOU WISH TO USE THIS SERVICE, LEAVE YOUR CLOTHES IN THE ROOM PROPERLY IDENTIFIED, ALONG WITH THE LAUNDRY FORM.
Lost and Found
PLEASE CONTACT THE FRONT DESK.
Luggage
FOR TRANSPORTATION AND LUGGAGE STORAGE, PLEASE CONTACT THE FRONT DESK.
Massage
RECEIVE A MASSAGE WITHOUT LEAVING YOUR ACCOMMODATION.
THIS SERVICE WILL BE PERFORMED BY AN EXTERNAL PERSON. OUR HOTEL IS NOT RESPONSIBLE FOR ANY AVAILABILITY/PRICES.
FOR MORE INFORMATIONS AND BOOKINGS, PLEASE CONTACT THE FRONT DESK.
Meeting Room
UPON CHECKING-OUT, PLEASE RETURN YOUR ROOM KEY AT THE FRONT DESK.
THE MEETING ROOM IS LOCATED ON FLOOR -1. FOR MORE INFORMATION REGARDING EQUIPMENT AND CONDITIONS, PLEASE CONTACT THE FRONT DESK.
Minibar
ALL ACCOMMODATIONS ARE EQUIPPED WITH MINI BARS TO KEEP YOUR DRINKS COOL.
FILL YOUR FRIDGE
HAVE A REFRIGERATOR FULL OF REGIONAL, HEALTHY DELICIES OR APPETIZERS. IT’S YOUR CHOICE! CONTACT US. ONLY AVAILABLE FOR APARTMENTS AND SUITES. ASSOCIATED COST OF 60€. PRODUCTS INCLUDED: 1 BOTTLE OF WINE, 2 BEERS, 2 COKES, 2 KIMAS, 1 PACK OF ASSORTED APPETIZERS, 1 LARGE PACK OF FRIES, 1 PACK OF ROASTS, 1 PACK OF SOFT CAKES, 1 PACK OF 6 LOCAL PIES, 2 YOGURTS, JAM AND BUTTER.
Parking
SURFACE PARKING
PAID FROM 8AM TO 7PM (MONDAY TO FRIDAY).
FROM 8AM TO 1PM (SATURDAY).
FREE ON SUNDAY.
ALL THE MONEY PLACED AFTER 7PM COUNTS TOWARDS THE NEXT DAY. PRICE PER HOUR VARIES FROM 0.60€ TO 1.00€.
UNDERGROUND PARKING (24H)
PLEASE CONTACT THE FRONT DESK.
THE HOTEL HOLDS PARKING CARDS.
SUBJECT TO AVAILABILITY.
ASSOCIATED COST OF 5€ PER DAY.
Pets
PETS ARE NOT ALLOWED ON THE PREMISES OF OUR HOTEL.
Pharmacy
PLEASE CONTACT THE FRONT DESK FOR MORE INFORMATIONS.
Pic Nic
ENJOY A MOMENT FOR TWO WITH A PIC NIC IN ONE OF THE WONDERFUL GARDENS WE HAVE ON THE ISLAND.
ASSOCIATED COST OF 40€ (2 PERSONS).
INCLUDES: 4 CANAPÉS, 1 COLD CHICKEN SALAD, 2 SMALL BREADS, 2 CAKES IN THE POT, 2 BUTTERS, 2 JAMS,2 SMALL WATERS, 1 SMALL BOTTLE OF JUICE OR WINE, 1 REGIONAL LIQUOR MINIATURE.
Pigeons
PLEASE DO NOT FEED THE PIGEONS.
Pillows
BAMBU SOFT PILLOW – IDEAL FOR MEDIUM BUILDING PEOPLE WHO SLEEP ON THE SIDE OR LARGE BUILDING PEOPLE WHO SLEEP ON THEIR BACK. BAMBOO FILLING WITH GREAT ABSORPTION, SOFTNESS AND NATURAL FRESHNESS.
VISCO SOFT PILLOW – ADAPTS TO THE CONTOUR OF THE BODY, ENSURING THE IDEAL POSITION OF THE HEAD AND BODY. HYPOALLERGENIC CUSHION WITH POLYESTER MICROFIBER.
VISCO GEL PILLOW – IT FULLY ADAPTS TO YOUR BODY, GUARANTEING THE BEST POSTURE OF YOUR NECK. RECOMMENDED FOR PEOPLE WITH HIGH SENSITIVITY TO HEAT.
PLEASE CONTACT THE FRONT DESK.
SUBJECT TO AVAILABILITY.
NO COSTS ASSOCIATED.
Polishing Service
MACHINE AVAILABLE ON THE FIRST FLOOR.
NO COSTS ASSOCIATED.
Property and damage
IN CASE OF DAMAGE OR LOSS, THE HOTEL RESERVES THE RIGHT TO CHARGE THE AMOUNT FOR THESE ITEMS.
Rent a Car
ENJOY 10% DISCOUNT ON CAR RENTAL. FOR MORE INFORMATION, PLEASE CONTACT THE FRONT DESK.
Romantic Pack
DO YOU WANT TO CELEBRATE A SPECIAL DATE WITH YOUR BETTER HALF?
BASIC ROMANCE – CHAMPAGNE, BOX OF CHOCOLATES AND A FLOWER.
COST OF 25€.
ROMANCE PLUS – CHAMPAGNE, BOX OF CHOCOLATES AND A BOUQUET OF FLOWERS.
COST OF 50€.
FOR MORE INFORMATION CONTACT THE FRONT DESK.
Room keys
UPON CHECKING-OUT, PLEASE RETURN YOUR ROOM KEY AT THE FRONT DESK.
Room service
AVAILABLE FROM 07.30AM TO 11:30PM.
LIMITED PRODUCT LIST.
PLEASE CONTACT THE FRONT DESK.
Safe
ALL ACCOMMODATIONS ARE EQUIPPED WITH A SAFE. THE HOTEL IS NOT RESPONSIBLE FOR OBJECTS OR VALUES LEFT OUTSIDE THE SAFE.
Security
UPON CHECKING-OUT, PLEASE RETURN YOUR ROOM KEY AT THE FRONT DESK.
PLEASE KEEP THE WINDOWS AND DOORS CLOSED DURING YOUR ABSENCE FROM THE ACCOMMODATION. NOTIFY OUR TEAM IF YOU NOTICE ANY UNUSUAL SITUATION.
Sewing service
PLEASE CONTACT THE FRONT DESK.
Silence
BETWEEN 10PM AND 8AM, WE ASK YOU TO RESPECT THE OTHER GUESTS BY MAKING AS LITTLE NOISE AS POSSIBLE.
Smoke
SMOKING IS NOT ALLOWED IN ANY AREA OF THE HOTEL (BALCONIES INCLUDED). FAILURE TO RESPECT THIS POLICY, WILL RESULT IN A 150€ FINE CHARGED TO YOUR CREDIT CARD UPON CHECKOUT.
Touristic train
ENJOY THE 30% DISCOUNT WE OFFER YOU IN THE TOURISTIC TRAIN AND GET TO KNOW THE BEAUTY OF PONTA DELGADA.
Towels
TOWELS ARE FOR EXCLUSIVE USE AT THE HOTEL. TOWEL HIRE IS AVAILABLE FOR OUTDOOR USE. COST OF 2€ PER TOWEL. PLEASE ASK AT THE FRONT DESK.
IF YOU WISH TO BUY ONE OF OUR TOWELS, THE COST IS:
FACE TOWEL – 25€.
BATH TOWEL – 35€.
BIDET TOWEL – 20€.
BATH MAT – 25€.
Transfers
NEED A TRANSFER TO THE AIRPORT? PLEASE CONTACT THE FRONT DESK.
SUBJECT TO AVAILABILILY. ASSOCIATED COST OF 15€ PER PERSON.
TV
ALL OUR ACCOMMODATIONS HAVE A TV WITH A VAST LIST OF CHANNELS.
Vending Machine
AVAILABLE ON THE FIRST FLOOR.
Voice message registration
AFTER 60 SECONDS OF WAITING ON A CALL, YOU WILL BE FORWARDED TO THE AUTOMATIC ANSWERING MACHINE WHERE YOU CAN LEAVE YOUR VOICE MESSAGE.
Wake up call
ASK THE FRONT DESK AND AT THE APPOINTED TIME WE WILL BE YOUR ALARM CLOCK. IN ALTERNATIVE, DIAL 5555 ON YOUR ROOM TELEPHONE AND FOLLOW THE INSTRUCTIONS.
Weather
WE ADVISE YOU TO DOWNLOAD THE SPOTAZORES APP ON YOUR PHONE IN ORDER TO ACESS LIVE CAMERAS THROUGHOUT THE ISLAND.